Case Studies

University of Montana case study: see how T2 Systems’ Scan & Pay mobile payment platform transformed parking citation payments—streamlining efficiency and boosting convenience.

T2 Systems’ Scan & Pay mobile solution streamlines parking citation payments, enhancing convenience, speed, and enforcement efficiency for the city of Aspen, CO.

Additional revenue through T2 Citation Services helped fund parking expansion at University of Oklahoma, as well as keep permits and citations affordable. T2 handled their collections efficiently with an emphasis on excellent customer service, just the way they wanted.

The steps Lancaster Parking Authority took in 2017 were especially big, when the City of Lancaster and its police handed over residential parking permit and parking enforcement responsibilities to LPA. The parking system was in dire straits, and it needed to be repaired.

Automation Alleviation: T2 Works with Colorado State University to Ease Pandemic Parking Problems

University of Wisconsin-La Crosse was using a cash-based parking system for large event parking, resulting in massive staffing requirements and persistent cash discrepancies. In order to modernize and improve efficiency during large events, they customized T2 Flex integrations, utilized automations, and piloted the cash-free, frictionless system with outstanding results.

T2 Flex parking management software & PARCS help Texas A&M increase efficiency & instill trust.

LEXPARK and T2 race ahead toward a frictionless parking future with T2 Pay Stations and MobilePay.

T2 Pay Stations help “Rocket City” launch its parking into the 21st Century.

T2 PARCS provides Virginia Tech with phenomenal revenue growth.

LSU Health Sciences Center New Orleans maximizes limited resources with T2’s all-in-one parking management solution.

Poughkeepsie stops the bleeding with reliable T2 Luke Pay Stations.

ODU overhauls its hourly parking with T2 MobilePay.

T2’s total package helps the City of La Crosse, WI deliver a seamless parking experience.

LSU finds flexibility with T2 Iris Software and Luke Pay Stations.

T2 Citation Services helps USF maximize revenue from citation collections.

Mississippi State turns to T2 for all its parking needs.

LSU streamlines processes with T2’s all-in-one parking management system.

The City of Aspen improves efficiency and customer satisfaction with virtual permits & LPR.

T2’s flexible solutions help EasyPark provide convenient parking for all Vancouver residents and visitors.

TAMHSC uses T2 solutions to do big things with a small team.

The Allentown Parking Authority needed a comprehensive parking enforcement solution that met the unique demands of their modern operation.

UW-Madison creates a better parking experience with T2 Flex software and T2 Logan PARCS hardware.

Brown sees the data difference with T2’s one-stop shop solution.

Missoula moves its parking operation forward with T2 Pay Stations.

East Carolina University works smarter with Flex Asset Manager.

San Jose State embraces the Silicon Valley mindset with new technology.

Pay Stations and LPR help Rehoboth Beach make enforcement a breeze.

UCLA works with T2 Consulting Services to move permits online.

UT Austin uses T2’s Flex software to manage scooters on campus.

University of British Columbia goes gateless.

Background When she first became Director of Transportation and Parking Services at Binghamton University, Susan Crane faced a sobering reality: “Our parking services office was still operating in the 19th century.” As part of her goal to move this New York Division I university into the 21st century, Crane had some sweeping changes to make. Those changes began with a migration from Binghamton self-hosting to having T2 Systems host their parking data. That migration allowed the University to upgrade T2 Flex/FlexPort and install T2’s mobile enforcement application—as well as supporting newer technologies like Genetec’s license plate recognition (LPR) software, AutoVu, and integration with the University’s meter and pay-by-cell company. In other words, Crane and T2 were ushering Binghamton’s parking operations into the 21st century.   Challenges “Before we implemented LPR, we had different mechanisms for campus permits,” Crane said. “We had stickers, we had hangtags, and they meant something different from each other. There were differing kinds of permit regulations based on who you are, the time of day, the time of year, all of that. We have lots for residents and lots for commuters. If a parker had a hangtag, they could give it to a friend—which would make

Background When Victor Hill arrived at the University of Wisconsin–La Crosse (UWL) in 2013, one of his top priorities was convincing the University of the benefits of License Plate Recognition (LPR) technology. Hill, the Director of Parking and Transportation Services, had been warned that he would have an uphill battle; colleagues at other campuses asserted that the then-touted 80% accuracy of LPR wouldn’t fly with university leadership. LPR had some other reputed issues – like iffy performance in snowy conditions – which also made for potential campus leadership skepticism. Undaunted, Hill and his colleagues embarked on three years of conversations with universities like UW-Milwaukee who had employed LPR technology. His determination to know the “good, bad, and ugly of LPR” – along with due diligence in digging into product knowledge with both end users as well as T2 Systems and Genetec – ultimately paid off. UWL leadership gave the green light in the spring of 2016, and UWL installed the system in August of that year. During the prior three years of research and analysis, Hill and his staff received a major takeaway from parking operators who had already installed LPR: allocate enough time to ensure the system worked before

When the University of Nebraska Omaha (UNO) came to the realization that they had no choice but to change their parking operations vendor, they called upon their university’s nickname to inspire them: Mavericks. They knew the time to try something new was upon them, so they embarked on a journey to see how they could improve their parking operations.

George Mason University streamlines collections & revenue with T2 Citation Services.

University of North Texas increases efficiency and generates a more accurate revenue stream.

Advanced multi-space parking technology boosts operational efficiency for the University of Central Florida.

Multi-Space Parking Meters Bring Much Needed Revenue to Cedar Rapids   The City of Cedar Rapids replaced single-space meters with T2’s multi-space parking solution. Leveraging the flexibility of the Luke® II pay station’s wide range of payment options, wireless networking and communications capabilities, Cedar Rapids was able to increase consumer convenience and created new net revenues, to invest in community redevelopment efforts. Cedar Rapids is the second largest city in Iowa and spans across both banks of Cedar River. It is a flourishing center for arts and culture in Eastern Iowa, as well as an economic hub of the state. Cedar Rapids is nicknamed the “City of Five Seasons,” for which the “fifth season” is the time spent enjoying the other four seasons. The Challenge: Flooding Destroys the City’s Core In 2008, 31 feet of water flooded into the downtown area, covering 10 square miles, destroying infrastructure, and causing billions of dollars in damage. Though the city received FEMA money to help with the rebuilding process, it was not enough to fully revitalize the downtown core. In addition to experiencing a flood, the city had also been dealing with outdated single-space parking meters, which broke down frequently and increased maintenance costs. As the

City of Surrey’s parking management collaboration made possible with T2’s Luke® II Pay Stations.

Ball State unifies its parking operations.

University of Wyoming sees the real-time data difference.

Northern Virginia Community College unifies all campuses with T2.

URMC solves unique problems with T2 Flex for PARCS.

MCC Manages Diverse Needs   Parking needs at and open admission community college campus are diverse, and Montgomery College in Montgomery County, Maryland is no exception. With 34,000 credit students and 30,000 non-credit students spread over three campuses, streamlining parking enforcement and permit management was a constant chore. However, since implementing T2 Flex™, PermitDirect and T2 eBusiness, Montgomery has optimized parking operations and seen a significant increase in citation payment revenue while offering a higher level of customer service to parkers. Parking permits can be ordered anywhere students have internet access and they no longer have to wait in line. Wide Range of Parker Demographics Half of Montgomery College’s 34,000 credit students fit the description of an average four-year university student: on campus for several days and hours a week and in need of consistent and convenient parking. But it’s the school’s 40,000 non-credit and part time students that create the vast majority of headaches. Planning the parking demand can be extremely difficult, since a student can register today and show up for class tomorrow. “Our non-credit students are on campus for many different reasons,” said Mark Pace, Parking and Transportation Manager for Montgomery College. “We have 1,500 workforce development

Loyola Marymount University goes virtual.

City of Boulder finds short-term and long-term solutions.

Iowa City Unifies Parking Operations   Managing parking in a municipal environment has its unique challenges, and the City of Iowa City, Iowa, is no different than any other city in that respect. In this case, in addition to managing parking for its 62,000+ residents each year, thousands of students stream into the University of Iowa, and since the downtown area and the university campus are basically intertwined, the city faces some of the same issues many large universities encounter. To help overcome these challenges, the City of Iowa City partnered with T2 Systems, a leading provider of parking management solutions for both municipalities and colleges and universities. Before engaging T2 Systems, the City of Iowa City managed all city parking with a “hodgepodge of different systems” explained Chris O’Brien, Director of Transportation Services for the city. Separate homegrown databases for permits, citation processing and finance were used. On-street enforcement consisted of 12 year old handhelds and the access and revenue control systems, including hardware, for the garages were well over 15 years old. In general, the systems as a whole were outdated and needed some upgrading. In 2008 O’Brien began making sweeping changes to the old way of doing