The T2 Support team provides you with 24/7/365 access to T2 Flex, UPsafety, PARCS, and Pay Stations experts who are passionate about helping you solve problems.
Our hardworking team triages incoming support requests, creates cases, and troubleshoots to determine a root cause. Your representative will work with you and follow up with you until we get a satisfactory resolution to your issue.
Hours of Operation: Monday – Friday 8:00am – 8:00pm EST
(Phones forward to a pager outside of these business hours)
T2 offers three easy ways to contact support:
Phone
Call the Support team direct on
1-800-434-1501, then select one of the following options:
- Option 1: Pay Stations, Iris (all integrations and services)
- Option 2: PARCS (Flex PARCS & Ascent)
- Option 3: Flex PE (Flex, FlexPort, Mobile, Crystal Reports)
- Option 4: UPsafety PE
- Option 5: NuPark
Send an email to:
- Flex Support: flex.support@t2systems.com
- Pay Station Support: digital.support@t2systems.com
- PARCS Support: parcs.support@t2systems.com
- MobilePay Support: mobilepay.support@t2systems.com
- UPsafety PE Support: upsafety.support@t2systems.com
- NuPark Support: nupark.support@t2systems.com
Online
Submit a case or chat with a member of the Support team via the T2 Customer Community.
- Step 1: Log in to the Customer Community
- Step 2: Navigate to the relevant product page via the Support tab
- Step 3: Click the “Create Case” button to submit a case
- OR
- Click the chat box in the bottom right corner to chat with a Support representative
- Chat is available during regular business hours
Support Escalations
Jeff Mora
Manager, Flex & NuPark
Michelle Young
Manager, Pay Stations
Stephen Holtzclaw
Manager, PARCS
Rachel Dillon
Manager, UPsafety PE
Khuspal Liversidge
VP, Product Support