How to Use T2 Community Effectively

By: Khuspal Liversidge, VP, Product Support

The T2 Community is a great resource for our customers to collaborate with each other, discuss new ideas, and learn about everything parking and T2. When used effectively, it can help you and your team move your operation forward. If you have any additional questions about the Community, reach out to your Account Manager or the Support Team.

When T2 Systems talks about the “T2 Community”, it can refer to several different things. There are the thousands of people – from customers to vendor partners to staff – that we work with and for on a daily basis. There are all the great times we have together at industry events and the annual T2 Connect Conference. And there’s also the online resource that all of our customers have access to.

The T2 Community is a web-based platform where our community of customers, partners, and staff can collaborate with each other, discuss new ideas, and learn about everything parking and T2. Many of you are active participants on the Community, while others may be hearing about it for the first time. Regardless, we want all our customers to get value out of the Community, so we’ve outlined several ways you can use it effectively.

Intelligent Global Search

You don’t need to dig through multiple different pages and platforms to find what you’re looking for. The smart search engine at the top of the page combs the entire Community for information, and even displays relevant content in real time as you type. If you have a better idea of what you’re looking for, all content – from notices to technical documentation to release notes – is unified under Topics and grouped by solution and category.

Dynamic Discussion and Collaboration

Can’t find what you’re looking for via search? Ask the T2 Community! Click the “Questions? Ask the T2 Community” button on the homepage, select your topic and post. You can attach multiple files and even tag one of your parking colleagues you know to be an expert on the subject. You’ll receive an email notification with a full summary of the conversation when someone responds to your post. You can reply directly to the email and it will automatically post in the Community.

Additionally, all Community posts and discussions are searchable via the global search. When someone provides you with a solution you can click “Mark as Best” on his or her post, which will allow your colleagues with a similar issue in the future to easily find the best answer.

Connection Around Shared Interests

The Groups section of the T2 Community includes forums on specific topics. For example, you can join the T2 Training Opportunities group to keep up on upcoming training sessions, one of several regional groups to discuss topics and issues specific to your state or region, or the Connect Conference group to continue the conversation and collaboration from Connect. You can modify how often you’re notified of Group activity, with the option to receive emails weekly, daily, or every time a post is made. Don’t see a group for a topic that interests you? Create your own, invite like-minded colleagues, and begin to grow your forum of shared expertise.

Simplified Case Management

Click the “Support” header and choose your T2 solution to manage all of your open, closed, and recently viewed cases. You can easily create a new case with the click of a button, or click directly on the case number to view all details of a previously opened case. Once you’re on the Case page you’ll see two tabs. The “Details” tab provides a summary of your case, and the “Related” tab shows all Case Comments, Emails, and Attachments related to your case. If you are looking for some self-help, you can also access the T2 Knowledgebase, Flex Online Help, and Iris Online Help from the Support pages.

Access to Training and Education

The T2 Community has a link to T2U right on the home page, giving you easy access to online training on all of T2’s solutions. The Webinars section contains links to upcoming Support and Product webinars and recordings of past webinars, while the T2 Community Podcast page under “Topics” provides links to listen to the latest episodes of the podcast, our newest addition to the Community.

Updates on T2 Solutions

It’s easy to stay up-to-date your T2 solutions with the Community. Click the link in the main menu to access our Product Updates page for information on new releases, added features, end-of-sale announcements, and more. You can filter the updates by solution – such as Enforcement or PARCS – to better find what you’re looking for. The Topics section also has dedicated pages for release notes and technical documentation.

Submit Product Ideas

Have a product idea? You can submit it to the Community and to T2 via the Ideas page. Be sure to search for similar ideas before you post, as someone may have already had the same idea. If not, submit your post with as much detail as possible in the description – you can even include images and links. Once you submit your post, encourage other Community members to vote for your idea. The status will remain “Under Point Threshold” until it hits 100 points (10 votes), after which it will be reviewed by the T2 Product Management team

We recently rebuilt our Ideas section, allowing you the freedom to filter and easily vote on the products most relevant to you. Click on the title to expand the idea post – there you’ll be able to add a comment and view all comments and votes on that idea.

Account Contact Information

Not sure who your T2 Account Manager is? You can view all useful contact information for your account under the “My Account” option. This page also displays a list of all support cases for your account.

Leaderboard and T2 MVPs

You’ll earn points for every action you take in the Community. Everyone starts out as an Amateur, but you can work your way up to Rookie, Pro, All-Star, and all the way to MVP. Check out the Leaderboard on the Community homepage to see your Community leaders.

Photo by Kari Shea on Unsplash

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