Citation Services

Tap Into the Power of Voice

Interactive Voice Response

Interactive Voice Response (IVR) allows customers to complete payment transactions over the phone using an automated system. Advantages include:

  • 24/7 over-the phone payment options
  • English and Spanish language options
  • All major credit cards accepted
  • Citation details in real time – Payments made by using the IVR system are updated immediately into Flex
  • Customizable – Ability to add custom details and greetings
  • PCI Level 1 compliant