Professional Services

From field services to managed services to citation collection services, your job just got easier.

Unparalleled Breadth and Depth

For new and existing T2 customers who want to optimize the ROI of T2 solutions and ensure the highest standards of operational excellence, the T2 Professional Services team offers an unparalleled depth and breadth of services delivered by the industry’s most experienced professionals to help your parking operation exceed performance goals and fulfill business objectives.

No other parking technology provider has the breadth of solutions that T2 offers – including Permits, Enforcement, PARCS, Pay Stations, and more – and we have experience with many different types of customers, from universities to municipalities to private operators. From this experience comes a level of expertise that understands parking from a holistic perspective, enabling us to offer a wide array of value-adding Professional Services to optimize your parking operation.

Our consultative approach helps you look at your operation as a whole, focusing on your business practices, your processes, and your goals, to ensure that our solutions work for your unique operation. Because we are invested in you as a customer and a partner.

Professional Services Offerings

We offer a wide array of Professional Services that span your entire journey with T2, from initial implementation to consultative engagements years down the road. We have resources to help you in any area of your operation, including training, staffing, solution optimization, maintenance, and more.

Our experienced team employs thorough and proven processes that ensure that the job is done right, is completed on time, and delivers positive results and ROI for your operation.

“I can’t say enough good things about the project management team that we worked with on each one of our implementations. They are all incredibly knowledgeable, they stick with you, they answer every weird question that you could possibly imagine, and they just get things done.”

Parking Services Director

City of Missoula, MT

Implementation & Installation

With any software or enterprise application, the implementation process can be complicated, confusing, and challenging. However, T2 works hard to make it as easy and seamless as possible, working closely with you every step of the way – including after your go live date. Our implementation methodologies have been developed and refined through a foundation of solid, real-world results.

Our team closely follows standard Project Management Institute (PMI) procedures. You will work hand-in-hand with one of our experienced Project Managers, who follow our proven implementation methodologies, based on these PMI principles, to implement T2 technologies to solve your business and operational needs.

Flexpert Services

T2 Flexpert Services are focused on helping you maximize the value of your T2 solutions and preparing you for the impact of changes that move your operation forward. Our team of Flexperts provides over 100 years of combined parking industry experience and delivers real-world solutions that provide you with a 30,000-foot view of your operation while simultaneously drilling down deep into the details.

T2 Flexpert Services include four types of consultative engagements, ranging from a few hours of assistance to a few months of customized consultation. For each engagement, our team conducts an in-depth review of your existing business operations, technical environment, and system configuration, then provides recommended changes to help you achieve your business goals.

Managed Services

T2 Managed Services provides experienced and knowledgeable resources to help augment and complement your existing parking and IT staff. Rather than hiring temporary workers during annual peak times, re-training staff in positions of high turnover, or dedicating technical resources to manage T2 solutions, our Managed Services provide you with a T2 resource to help manage your day-to-day tasks or optimize your processes, allowing you to focus on your operation’s strategic goals rather than software maintenance and execution.

Citation Services

T2 Citation Services is a full-service, certified collection administration solution that allows your operation to increase revenue and create operational efficiency. By deploying our tested and trusted processes, you and your team can focus on other areas of your operation, knowing that your outstanding citations are being taken care of by the best in the industry.

Our suite of reliable citation and collection services includes Citation Processing, Registered Owner Retrieval, Letter Services, Payment Processing, and Collections. We will work with you to find the right combination of services for your operation so you can improve your collection rates and maximize revenue.

Citations Processed

Returned to T2 Customers in 2019

%

T2 Collection Rate

%

Industry Standard Collection Rate

Field Services

T2 has an experienced team of field service and maintenance professionals to help your operation run smoothly. The T2 Field Services program provides varying levels of maintenance and support on your T2 equipment and your facilities. Our technicians are T2 Factory Trained and utilize an electronic service management system to manage work orders, speeding up the service process and providing you with all necessary information and documentation in real time.

Regional Technician

Regional Technicians are available to provide time and material as well as contracted service for your facilities from their fully stocked service van.

Embedded Technician

We provide a T2 Factory Trained Technician that is dedicated to your facilities to provide on-site support for all service requests that occur during an agreed upon period..

People

T2 Professional Services deploys exactly the right resources at just the right time to support your parking and transportation operation’s journey and growth. We listen to your needs and then implement a solution to enhance your operation and provide new conveniences to your customers.

Our team of over 50 business analysts, implementation representatives, project managers, Flexpert consultants, field engineers, field technicians, and customer service and collections associates are dedicated to serving your unique needs to help move your parking operation forward.

We have one of the most qualified and diverse teams you will find in the parking industry. About half our project managers are PMP certified, and our field teams are OSHA certified. Most of our Business Analysts have technologically sophisticated backgrounds, and several team members are CAPP-certified and led parking operations prior to joining T2.

Process

We take the acquired knowledge we learn from every Professional Services engagement and share it across our team to continually improve our processes and share best practices across our customer community. We combine that expertise with proven processes and industry-leading documentation to establish mutual expectations and manage each engagement efficiently from scope to completion.

However, every situation is unique, so each engagement starts with T2 experts asking questions. A scope of work is developed that identifies in detail the resources involved, T2 and customer roles and responsibilities, timelines and milestones, and expectations for deliverables.

T2 strives to define at the beginning of your engagement what success will look like at completion, so there are few, if any, surprises. Course corrections are communicated in a timely and effective manner to ensure timely progress and desired results.

Proven Results

From Pay Stations to Permits and Enforcement to PARCS, T2 is the only provider with advanced, hands-on knowledge in multiple operating practices. This holistic view of how technology can be applied effectively in various operations allows T2 to implement a project on time, within scope, and on budget using proven processes and planning and delivery best practices. Your operation and your reputation depend on us; we take that responsibility very seriously, because we know from decades of experience that doing things the right way ensures results that exceed expectations.

Years of Delivering Parking Solutions

Flex Implementations

T2 Collection Rate

Customer Data Conversions

Field Service Work Orders Completed

The Industry Standard Bad Debt Collection Rate

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