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CONNECT 2019

November 18 - 21

Tucson, AZ — JW Marriott Tucson Starr Pass Resort & Spa

Preview Our Training Sessions

 

Below is a preview of some of the training sessions we'll be offering at Connect 2019. The full schedule will be posted later this summer. Check back soon for updates!

 

Reporting

“Flex” Marks the Spot: How to Quickly Find Information in Flex

Do you need a quick statistic to justify a purchase or prove an initiative is working? Or maybe information to evaluate staff performance or determine revenues? This is must-have training for the busy supervisor, manager, or administrator. Learn the quickest, easiest way to pull information from Flex using searches, Finder, and standard reports.

 

Keeping Tasks on Task

Worried that Flex’s Tasks are going to do all the work for you and automation is going to take your job? Lucky for us, Flex still relies on an Administrator to make sure the automation is running as expected. In this session we'll cover why a Flex Administrator looking into the Task Scheduler is important, how to check for errors in tasks, and some maintenance tips & tricks to keep the tasks running as smoothly as possible.

 

Understanding the Flex Database Structure

Fields, Tables, and Views – that’s where your Flex data lives, but what does that mean and how do you get to it? This session will give you an overview of the Flex Database Structure, including database type, common tables and views, and how data is interconnected. Use your newfound knowledge to create reports and queries to retrieve even deeper information from Flex.

 

Getting Flex-ible with Custom Fields

Did you know that you can add your own custom data fields to many of the tables in Flex? This session will review which tables allow custom fields, how to add custom fields, and how to create custom lookup tables. We will also discuss different ways to utilize custom fields in your daily processes and few “gotchas” to look out for.

 

You, Too, Can Be a Query Wizard!

In this session we'll explore the Query Manager, cover the steps of the Query Wizard, and dive a bit into Joins to make sure you can get the data you're looking for from your Flex database from a variety of Tables/Views. This is an introductory to intermediate course, not for advanced SQL practices.

 

SQL and Flex

This session will show you how to perform basic and advanced query functions in T2 Flex using SQL functions and clauses to make basic table joins, pull custom field values, write case statements (if-then logic), create union queries, and more. Prerequisites: Knowledge of Database Structures and a basic understanding of SQL.

 

How I Learned to Stop Worrying and Love SQL

The University of Wisconsin-Madison has a very familiar problem to many: parking demand far outweighs parking supply. Because of this, data reigns supreme at UW-Madison. One way that UW-Madison understands the parking landscape is by using the underlying database and APIs behind Flex in a custom dashboard application to get an at-a-glance overview of parking ramp statuses. This discussion will demonstrate that the database shouldn’t be something enigmatic to fear, but rather a treasure trove of data to take advantage of.

 

Advanced Crystal Reports

Build on your basic Crystal Reports knowledge with SQL Expression Fields, Formulas and Parameters, Subreports, and Commands. Learn tips and tricks from the experts, and come with your questions. Prerequisites: Basic understanding of Crystal Reports and the Flex Database Structure

 

Flex Financial Oopsies

We're human, and humans make mistakes. In the less Flex-ible world of Flex's Financials, how do we address those mistakes as best as possible? In this session we'll cover topics such as best practices for processing refunds in Flex, Refunding versus Reversing a Receipt, and how to track down where weird Amounts Due come from.

 

Reliable Reporting with Flex Financial Tables

Accurate financial reporting is critical to understanding and running your parking operation. In this session we’ll look at Flex Financial Tables and how you can accurately and reliably report on your transactions. Prerequisites: Basic understanding of the Flex Database Structure.

 

T2 Analytics: Maximizing Value from Your Data

Sir Francis Bacon famously said, “Knowledge is Power.” Come learn about the improvements made to the T2 Analytics platform, its new capabilities, and strategies around leveraging your T2 Solutions and Third Party data. With T2 Analytics, you will have the capability to obtain knowledge through data insights to drive decisions, track metrics, and deliver routine reporting, helping you and your team achieve strategic goals.

 

FlexPort

Got Visitors? Use FlexPort!

Do you get a lot of requests for visitor permits? Managing this process can be time-consuming and inconvenient for all parties involved. However, FlexPort can make things easier! This session will cover how to set up FlexPort to manage the entire visitor permit process online, from request to payment.

 

Navigating FlexPort’s Admin Console

Reading, navigating, and understanding FlexPort can seem like a daunting task – but it doesn’t have to be! In this session we’ll cover FlexPort’s Admin Console, including how to easily navigate and better understand the settings, make simple changes like the verbiage on your FlexPort site, impersonate a user for testing, export settings, and more.

 

Creating Customized Experiences with FlexPort Filters

Not all parkers are alike, and sometimes we want different people to have different online experiences. Enter FlexPort Filters. In this session we’ll cover how you can create a different online experience in FlexPort for your parkers based on things like Customer Classification / Subclassification, special hardcoded Usertypes, Transaction Contexts (what is in your parker’s basket), production vs staging Keyswitches, and setting Subnames.

 

Take Event Requests Off Your Plate with FlexPort

Does your campus or city have a lot of events that require parking? Let those hosting the event do the work for you! This session covers how to configure FlexPort to collect the information you need, approve the event, and invoice for charges.

 

Allowing Guests to Access FlexPort

Do you have non-affiliated customers that need to access FlexPort? This session will cover how to configure Flex and FlexPort to allow customers that are not affiliated with your organization or in your internal authentication system to create and log in to FlexPort accounts in order to buy permits and/or appeal citations.

 

Troubleshooting FlexPort

Looking at logs in the Admin Console can feel like your worst nightmare, but this session will turn it into one of your greatest tools! Learn what information is provided on the various basket statuses and how to troubleshoot some common errors, including permit eligibility, payment eligibility, facility capacity checks, and web services errors.

 

5 New Ways UCLA is Using Flex

UCLA rolled out many new pieces of Flex and FlexPort functionality to make their transition to virtual permits and simplified Flex configuration work. This session will highlight 5 examples that have greatly improved UCLA’s efficiency.

 

PARCS

Introducing Fixed License Plate Recognition

Looking to enhance customer service and enforcement capabilities for your PARCS? T2 now offers a Fixed LPR solution in conjunction with the Remote Cashiering feature available to all PARCS customers via Flex 17.6. Learn how this new solution improves revenue retention, allows for fast and effective response to almost any type of exception transactions, and reduces your physical permit requirements.

 

Maximize Your PARCS Revenue

Using fee schedules in Flex to account for special events, holidays, and early and late rates is a great way to increase revenue get the most out of your PARCS. This session will offer an in-depth discussion of how to set default schedules, progress through schedules, and create special schedules for a specified date range.

 

Monitor All the Activity in Your PARCS Facilities

The Monitoring System allows you to see every entry and exit into your facilities along with any attempted entries, passback violations, illegal entries and invalid credentials. This session will show you how to use the Monitoring System to send gate commands to raise and lower gates, set up alarms, and troubleshoot issues.

 

PARCS Facilities

Facilities in Flex are the backbone of access and revenue control. Configuring your lanes and lane controllers, DCS, occupancy, fee schedules, and POS stations correctly will make sure everything is running smoothly in the lanes. In this session, we’ll discuss configuration options and best practices.

 

Do You Validate Parking?

Parking validations can be an important value proposition for your customers, and Flex has a ton of capability in this area. This session will offer a general overview of Validations in Flex, including validation control groups, validation providers, and support hardware. We will also discuss basic set up of an encoding station for use with validations.

 

PARCS Cashier Station Configuration and Options

Are you interested in changing or adding buttons and functionality to your cashier stations? This session will cover the overall process of setting up and configuring a cashier station in Flex, including system level settings, creating new POS groups, different charge type options, and adding the cashier station to a facility.

 

Integrating Peripheral PARCS Systems

Wondering how to integrate things like intercoms, cameras, and signage into your PARCS facilities and lanes? In this session we’ll discuss how intercoms and cameras can be integrated with your existing infrastructure options, as well as how a well-oriented signage package can improve your customer service and traffic flow.

 

Enhance Your Sustainability with Barcode Technology

T2 is one of the only PARCS vendors to offer barcode ingest retrofit kits for legacy equipment, as well as both ingest and non-ingest barcode ticket and validation media options on our new Logan hardware platform. Learn about our various barcode technology options and the benefits to your operation.

 

PARCS Troubleshooting and Maintenance

In this session, we’ll cover some of the common challenges with the Flex PARCS hardware and how to resolve them. We will also discuss best practices with regards to preventative maintenance to reduce down time and increase efficiency.

 

ParkDuke: The Story of Building a Fully Custom Mobile App

Duke University’s Office of Information Technology and a small group of Computer Science students created and launched a mobile application earlier this year that interfaces with Duke’s T2 parking system to allow app users to find available parking and pay for parking via their mobile devices. This presentation discusses the overall concept, design, implementation, and lessons learned during the 18-month project to develop the mobile app for Duke University and Duke Hospital employees and visitors.

 

Pay Stations

New Linux Pay Station Software

Join us for a live, interactive demo with our new Linux Pay Station software. Learn about the changes to the UI, Service Menu, and overall operation, as well as key feature updates like over the air (OTA) updates, single phase transactions, online configuration, and PCI compliance.

 

Modernize Your Pay Station Management

Paired with the release of our Linux Pay Station software, our new Online Configuration tool, which will replace BOSS, has a completely new interface and structure that will modernize how your pay stations are managed. In this session we’ll cover how to configure rates, hardware, and general behavior online.

 

Move Your Payment Options Forward with EMV Contactless

Visa has recently issued many new updates to card security regulations for both US and Canadian operations. T2 is responding with the best in class EMV and P2PE solution that will future proof your operation for many years to come. In this session we’ll discuss Google Pay and Apple Pay acceptance, Visa EMV migration notice dates, and how the T2 solution is implemented.

 

Maximizing Your Pay Station Revenue

Looking to maximize revenue from your Luke II pay stations? This session will uncover the various rate options available in BOSS for your Luke II unit, as well as some examples of creative ways to use them, including blended and scheduled rates.

 

Monitor Your Pay Stations from the Office with Iris

In this session, we’ll show you how to monitor the performance of your pay stations and keep track of the revenues collected right from your desk. Learn to create and schedule reports that will help you make operational decisions such as when to schedule collections, where a new pay station is needed, or what your daily and monthly revenues are.

 

Mastering Your Pay Station Data

Digital Iris is highly customizable, giving you the ability to isolate the data that is most important to you and your organization. But how do you do that? This session will explore the Digital Iris dashboard in detail, showing you how to create and manage widgets, organize the structure of your wall, and maximize the data visualization tools available.

 

More Than Meets the Eye(ris)

There’s much more to Digital Iris than meets the eye. This session will guide you through some optional features Iris offers, such as Coupons, Custom/Campus Cards, and Extend-by-Phone. You’ll have the chance to see how they work and learn some practical examples of each.

 

Customize Your Pay Stations to Meet Your Operational Needs

Don’t be overwhelmed by all the settings in Digital Iris. We’ll show you how it can easily be customized to indicate pay station locations, routes, and alerts. We’ll also walk through granting your users privileges and organizing pay station locations.

 

Flexible Parking Strategies with Limited & Preferred Parking

Designed for pay-by-license plate parking operations, T2’s Limited and Preferred Parking features for Luke Pay Stations help elevate compliance and offer flexible options for both local and transient parkers. Learn about the basic features of Limited and Preferred Parking, as well as its integration with other rate features and types.

 

Permits

Simplifying Your Permit Distribution

PermitDirect simplifies permit sales and distribution for both your staff and your permit holders. In this course, we’ll discuss the many benefits of using PermitDirect, including reducing lines in your office, eliminating multiple touches of permits by your staff, gaining a complete audit trail of permits, and much more.

 

Let Flex Do the Work with Renewable Permits

Let Flex do the work during permit season with renewable permits. Learn how Flex can send customers an email letting them know their permit is about to expire and renew the permit at the proper time. Whether you are extending a current permit or replacing it with a new one, you renew permits monthly or annually, or you require up-front payment or use payment plans, we have a solution for you.

 

Understanding Flex’s Options for Permit Fee Schedules

How do you allow customers to pick the dates their permit is valid? How do you make a monthly permit expire on the last day of the month? How do you make sure Flex is charging the right amount? Get these questions and more answered in this session on Fee Schedules for Permit Control Groups.

 

Just 12 Easy Payments: Creating Payment Plans in Flex

Monthly payment plans are a great way for sellers to improve their customer service while increasing sales. Did you know that you can offer this for your permits with Flex? We’ll show you how to set up monthly payment plans for your permit holders, transfer your collections, keep track of balances, and run reports to see if there are any missed payments.

 

Converting from Inventoried to Non-Inventoried Permits

So you’ve made the move to LPR enforcement. How do you eliminate the hangtags and stickers? What’s the difference between an inventoried and non-inventoried permit? How does it affect the permit record in Flex? The configuration? The sale? Join this session for answers to these questions and more, plus an added bonus: you may be able to simplify your permit number ranges.

 

The Wait(list)ing is NOT the Hardest Part

The lot is sold out and there are still people who want that permit. What do we do? Use waitlists in Flex! In this session we’ll cover how to let Flex manage your waitlists by allowing customers to add their own names to the list, whether your system is first-come-first-serve or lottery style.

 

Harnessing Third Party Functionality

Third Parties in Flex and FlexPort offer a wide variety of functionality and solutions. In addition to being a payment method for permit purchases, Third Parties can also be Agents online for managing permits for their customers including adding, viewing, and removing customers from their group. They can also view and pay invoices and view any parking contracts. Learn how to harness Third Party functionality for your operation.

 

Simplifying Residential Permits

Learn what’s new and upcoming in Residential Permits in this session, We’ll demonstrate some core capabilities of the new Residential Permits Application, including how residents can create an account and submit a permit application, as well as how parking staff can evaluate applications.

 

I Want to Ride (and Register) My Bicycle

Do your customers like to ride their bicycles? They can register them, too! In this session we’ll show you how to issue “permits” to bicycles by allowing your customers to register their bikes online and record the information in Flex. Your customers can even attach a photo and notes for easy identification.

 

Optimizing a Parking Operation with LPR

License plate recognition (LPR) is a ubiquitous technology that holds tremendous potential for improving the efficiency of parking while making life better for the parking public. With the capabilities of fixed and mobile LPR, you can now use a car’s license plate number as the credential for any parking permit – transient, guest, long-term and recurring permits – in both gated and open parking facilities. Join this session to learn the benefits of LPR and how it can help you optimize your parking operation.

 

Don’t Let Your Capacity Runneth Over

UCLA operates at 95-98% capacity in every structure at peak times of year, so they’re always exploring ways to squeeze more capacity out of physical inventory without increasing customer pain. This session will explore the tools they use to prevent overflow and improve the customer experience, including Flex Facility Capacities, Waitlists, and departmental allotments, as well as their transition to fixed LPR and virtual permits.

 

Flexible Parking Permits

The University of Manitoba constantly receives requests for more affordable and flexible parking permit options. Customers want to be able to park less often, but not have to pay a premium to do so. In conjunction with its Student Union and Office of Sustainability, University of Manitoba conducted surveys to gauge interest and implemented a flexible parking permit pilot program for students. This presentation will discuss the pilot project results, challenges with flexible permit setup and enforcement, and future plans to expand the program to staff and offer a higher volume and more flexibility in permit options.

 

Parking Permits: A Thing of the Past?

In an effort to reduce its number of employees that commute alone, Oregon Health and Science University (OHSU) is in the process of transitioning from a monthly/annual parking permit system to a daily parking system where users are charged based on usage. To date, employee parking permits in three gated garages have been transitioned to a tiered daily parking model, where the parking rate increases if the employee parks every day in a pay period. 

Now, OHSU is testing different technologies to track and charge for daily parking in non-gated facilities. This session will provide a brief overview of OHSU’s Transportation Demand Management Plan, the policy, communication, and change management work that has gone into this transition, the challenges and opportunities technology provides, and lessons learned to date.

 

Enforcement

Configuring the T2 Mobile Enforcement App

There is a wealth of features available for the T2 Mobile Enforcement Application. This session will help you understand all the options available to make the App work best for your officers. Learn how to maintain your devices, discover integrations for Pay-by-Plate/Pay-by-Space, and much more.

 

LPR Enforcement: MEA + Genetec

T2’s Mobile Enforcement App now offers an integration with your mobile Genetec LPR vehicle for an enhanced end-to-end enforcement solution. The app allows you to view detected violations from the LPR vehicle with contextual details in order to enforce quickly and efficiently. In this training we will cover the new LPR-enabled features of the Mobile Enforcement App and what is needed to assure the best possible implementation and user experience.

 

10 Tips & Tricks to Get More Out of ALPR

In this session, we will demonstrate best practices and additional functionality for automatic license plate recognition that increases parking enforcement efficiency, safety, and practicality. This is a great learning opportunity for anyone looking for a deep dive into the Genetec AutoVu ALPR solution.

 

Citation Escalations and Accumulations

Do you have a scofflaw problem? Don't let those repeat offenders get away with it! In this session we'll cover the difference between Citation Escalations and Accumulations, where those are set up in Flex, and touch on how the Citation Print Format can be edited to add details about Escalations (not available for Accumulation).

 

You’ve Got (Custom) Mail

As you may already know, Flex can automatically send standardized letters for things like appeal results, citation notices, waitlist notifications, and permit mailing. But did you know that you can also use Flex to send custom emails to specific groups of customers? In this session we’ll show you how to write, deliver, and record emails in Flex using queries.

 

Services

Come Together: Integrating into the T2 Ecosystem

T2’s aim is to be the single point for all your parking systems and data, but what is the best way to integrate with other systems or extract and load your data? In this session we’ll discuss what’s available today to allow for integrations and data extracts and loads – as well as exciting new platforms that will be available to the T2 customer base in the not-so-distant future.

 

What Can Professional Services Do for You?

Who are Professional Services and how can they assist you in getting the most out of your T2 solutions? In this session we will cover the Professional Services organizational structure at T2, the different services that we offer (sneak peek – it’s more than just implementing software), and some tips and tricks to improve your future project experiences.

 

Using Flex “Out of the Box” with T2 Consulting Services

When UCLA decided to move from physical to virtual permits, they ran into a problem: their heavily-customized Flex configuration wasn’t going to work for virtual permits. They were presented with the choice of writing another homegrown system or figuring out how to use Flex “out of the box.” Enter T2 Consulting Services. Learn how T2 Flexperts worked with UCLA to eliminate 9 homegrown systems to successfully move permit sales online using FlexPort.

 

Red RoVR, Red RoVR, Send Collections on Over

Do you have unpaid citations and don’t know who they belong to? T2’s RoVR services can help! Learn about how RoVR can locate registered vehicle owner data for you, making your job of collection easier and helping you get your money’s worth.

 

Unify Your Occupancy Ecosystem with T2’s Occupancy Service

Do you have more than one vendor that provides you with occupancy counts? How many different places do you post that data? Is it a hassle to complete those integrations over and over? Learn about T2’s Occupancy Service, a new offering that can connect your entire occupancy ecosystem in a central hub.

 

With a Little Help from My Friends

T2’s Customer Community is your go-to spot for resources, support, and help. In this session we’ll show you how to submit and track support cases, find T2-created knowledge articles, ask the Community questions, and join interest- and region-specific groups so you can use Community to the fullest potential and become a Community Champ!

 

Behind the Scenes of T2 Technology

Learn how T2 Engineering is organized and how we operate to make features and products all the way from conception to deployment. We’ll discuss T2’s software development lifecycle, how customers can interact with Product Management, our deployment processes, how we host and secure your data, and other ways that T2’s Technology team works behind the scenes.

 

T2’s Technology Transformation

Where to next? That’s the question we’re always asking in Engineering. Learn about exciting steps in T2’s digital transformation, including our cloud journey, new and existing mobile applications, our push towards automation, and the latest in business intelligence and analytics. We’ll be discussing in an open forum some of the digital transformation that T2 has gone through, what’s worked and what hasn’t, and what is in store for the future.

 

Operations

Parking & Mobility: Industry Fundamentals

New to the parking industry? Join us for an overview of the current parking & mobility industry, including a broad overview of where the industry is at present and where we’re heading in the near term.

 

Curbside Management: More Than a Concept

Curbside management is a hot topic, and lots of experts are talking about what it is and how it will be a useful management concept in the future. We, on the other hand, are going to show actual application of the concepts being used by operations today. In this session, we’ll review how a variety of T2 customers are applying curbside management concepts using T2 solutions like Flex and Iris. There will also be time for Q&A with teams that have deployed a curbside management application and T2 Product Management, helping you discover ways to implement your own curbside management applications.

 

It’s Not Just for Parking – Manage your Assets with Flex, Too!

With all the factors that go into managing a parking operation, it’s easy to let your physical parking assets fall through the cracks. However, with Flex Asset Manager and the Field Services Application, you can bring your assets and work orders under one unified roof. Learn how these tools can reduce lost revenue and maintenance costs and make your day-to-day operation more efficient.

 

Using Flex to Manage Event Details

Events can be as simple as providing parking for guests, but with Flex you can provide even more. In this session you’ll learn how to use Flex to manage resources such as cones, barricades, staffing requirements, and transportation, provide an estimate of charges to the event organizer, sell permits in advance, and balance the charges and track attendance at the end of the event. We recommend also attending the “Take Event Requests off Your Plate with FlexPort” session to make the solution work even better for your operation.

 

Outside the Stadium

Two leading universities will host this interactive panel discussion comparing best practices in university event parking management. Panelists will share their different, but successful, approaches to managing similar types of events and explain their innovative use of hardware, software, access control, and staff resources to increase the customer experience.

 

Finding Your Way in Wayfinding & Occupancy

We live in a supply and demand world, and parking is right in the center of it, as vehicle counting and wayfinding are more important than ever to parkers. But what’s the best way to go about providing this information? Join us in a group discussion on how other parking pros attack their challenges associated with vehicle counting and occupancy, both big and small.

 

The Sac State App: T2 Occupancy Service Enables Innovation

This presentation will detail the initial implementation of the Sac State App, describe its functionality in assisting students with their transportation needs, and describe how T2's new Occupancy Service will enable seamless integration of valuable information as you move your organization into the future. 

 

Understanding the Messages We Send and Receive

Learn techniques to assist with communication challenges frequently encountered when dealing with customers by understanding the influences that affect our ability to successfully communicate with the public and co-workers.

 

Answering the Call to Improve the “Customer Experience” On Campus

In an era of high expectations and high competition, creative approaches can help your parking organization leverage the best of technology and outsourced solutions to better serve your parkers. Like businesses, parking facility managers face competition to attract and retain customers, in this case parkers. Thus, the “customer experience” is a crucial component to any organization’s success, especially in the parking industry. As parking creates the first and last experience for most everyone on a campus, in a city, at an airport, or in a hospital, learn ways to provide a level of service that delights the customer on a daily basis.

 

Developing Organizational Agility

Leaders and managers: how do you build a quality team? Learn about team dynamics, work “silos”, and moving your organization from “as is” to “should be”.

 

What to Do with a Box of Chocolates

We’ve all been there at one point or another: leaders come and go, projects, initiatives, and priorities change. What do you do when you are asked to take on an organization when people don’t know what is going on and who is in charge? How do you motivate your employees and get support when they don’t even know the “Why” behind their actions? Do you take the box of chocolates and leave the lid closed? Do you open the box and take a bite and eat it even 

 

Operational Excellence in a Tech-Driven Workforce

T2’s Hosting and IT Operations team has had a busy year. We’ve changed the way we do everything from running meetings, communicating in real-time, and working together, which has made our team more collaborative, diverse, and efficient. In this candid session we’ll share what worked with our transformation of people, process, and things – and what didn’t – so you can learn from our successes and challenges.

 

Round Table Discussions

Chat with your peers about the following topics:

  • Curbside Management
  • LPR
  • Mobile Payments
  • Wayfinding & Occupancy
  • Transportation Demand Management
  • Trending Technologies
  • Carpool / Rideshare
  • T2 Analytics
  • Residential Permitting
  • Mobile Payments
  • Front Line Staff
  • University
  • Municipal