November 12 - 15

Orlando, FL — Hyatt Regency Grand Cypress

Complete Overview of Our Training Sessions

Note: Sessions are subject to change. Check back as we continue to add more sessions to the lineup!


Basic SQL with Flex

This session will teach you to perform advanced query functions in T2 Flex using SQL functions and clauses, pull custom field values, linking for tables that store data for more than one type of record and union, and intersect queries. Knowledge of Database Structures and basic SQL will be helpful for attending this session.


BOSS: Display Configuration, Payment, Connection and Receipt Options

This session will cover the steps involved to program the Intro/Exit message or image on your Luke II, configure the payment options of your pay station, and customize the receipts that your pay station will print after a transaction.


BOSS: Operating Modes, System Properties and User Management

This session will introduce you to the various pay station operating modes and the advantages/disadvantages of each. In addition, we will cover some basic options to help organize your BOSS software, and manage multiple user logins and their access rights/credentials.


BOSS: Rates

This session will uncover the various rate options available for your Luke II unit, as well as some examples of creative ways to use them. We will also look at blended and scheduled rates.


BOSS: Settings and Basic Machine Configuration

This session will introduce the basic concept of BOSS, how to create and manage Settings in the program, and the basic configuration options for your Luke II pay station.


Crystal Reports: Advanced Features

This session will provide an advanced level of Crystal Reports training and will cover linking multiple tables, determining what join types to use, applying parameters, creating formulas, and using SQL expressions to get custom field data.


Crystal Reports: Basic Database Structure

This session will provide a basic level of Crystal Reports training and will focus on how to connect Flex tables and views using the Data Dictionary and Entity Relationship Diagram.  Topics covered will include Tables vs Views, Primary and Foreign Keys, Relationship Tables, and tables that link to multiple other tables.


Field Services App

What exactly is T2's new Field Services mobile app? See how Field Services is set up and used, as well as hear dialog around the practical uses of this new mobile app.


Five Reasons Parking Managers Love LPR

License plate recognition technology has matured from crazy to mainstream.  Find out why parking managers are embracing the new way of doing things, and how they save effort when they do.


Flex: Appeals

Always a lively discussion of the best excuses ever heard! Set up Flex to follow your business practices – add appeal fees, escalate to 2nd and 3rd levels, apply results and send letters.


Flex: Asset Management

Asset Management is a pre-requisite for using the Field Services App.  Learn how to use Flex to manage your assets and maintenance programs and track inventory and maintenance costs.


Flex: Citation Escalations and Accumulations

In an effort to drive change and collect quickly on citation fees, Flex offers both escalating fees and accumulating fees that are automatically added to citations based on a number of days that have passed since issuance or the number of violations received in a certain time frame.  Learn how to configure Flex to meet your business needs.


Flex: Data Field Definitions

Did you know you could add your own fields to many Flex tables?  This session will review what tables allow custom fields, adding custom fields, adding custom lookup tables, and using regular expressions and user-friendly values.  We will also discuss different way to utilize custom fields in your daily processes.


Flex: Event Management

Manage all the details of your events in T2 Flex – who is the onsite contact? What kind of staffing or resources are needed for the event? Where will participants be parking?  Learn to configure Flex, calculate costs, generate quotes, and track revenues.


Flex: Financial Tables

Get the financial information you need by understanding the T2 Flex financial tables.  We will review the structure of the main financial tables and discuss how they link to other tables as well as provide tips for writing accurate financial reports.  This will be a technical session and knowledge of basic database structure, table joins, and reporting will be helpful in attending this session.


Flex: Letters and Email Management

Send letters and emails through T2 Flex and maintain a history of what was sent and when.  We will cover on-demand, manual, email and batch task letters.


Flex: Query Manager

Navigate the easy-to-use wizard to find ANY information stored in Flex.  Join tables, filter your criteria, export results and understand common pitfalls in obtaining exactly what you need to know. 


Flex: Task Scheduler

The Task Scheduler allows you to run processes on a schedule or in batch like sending letters, raising parking gates, importing customers or writing off old citations.  Learn about what tasks are available, how to set parameters for common tasks and how to resolve task errors.


FlexPort: Add Custom Pages

Learn how to add an additional page to different workflows in FlexPort with a couple of simple setting change in the Admin Console.  We will go over basic setup as well as more advanced features such as displaying different pages for different types of users.


FlexPort: Admin Console

Reading, navigating, and understanding the FlexPort can seem like a daunting task—but it doesn't have to be! During this session, you will learn: how to easily navigate and better understand the settings, make simple changes—like the verbiage on your FlexPort site, impersonating a user for testing, exporting settings and more!


FlexPort: Event Requests

Let your customers enter all the details of their events.  All you have to do is approve it.  This session covers how to configure FlexPort to collect the information you need.


FlexPort: Permit Allocations

FlexPort Permit Allocation allows certain departments or businesses to manually manage a group of permits.  Features include reserving permits to specific users, purchasing on behalf of user and adding/removing users.  We will walk through the features and discuss real world uses.


FlexPort: Visitor Permit Requests

Allow authorized representatives to submit a request for parking privileges on behalf of their parkers.  Representatives specify a date, a location and the number of permits needed.  Once approved, the requester gets a link to email to their participants.  The permits can be paid for by the requester or by the individual who gets the permit. 


Iris: Collections, Maintenance, and Reports

This session will examine how to monitor your collections in Digital Iris, as well as how to monitor your pay stations’ performance. Finally, we will look at how to do reports in Digital Iris, including the new Scheduled Report feature.


Iris: Dashboard

This session will explore the Digital Iris dashboard in detail, highlighting the customizability of the platform to help you isolate the data that is most important to you and your organization. Learn how to create and manage widgets, organize the structure of your wall, and maximize the data visualization tools available.


Iris: Optional Features in Digital Iris

This session will guide you through some optional features that Digital Iris offers, such as Coupons, Custom/Campus Cards, and Extend By Phone. See how they work, and learn some practical examples of each!


Iris: Settings

This session will take you through the “Settings” interface of Digital Iris, covering such topics as Locations, Pay Station setup, Routes, Alerts, and User setup.


Luke: Assembly and General Maintenance - Part 1

This session will introduce the general basics of how to navigate through the interior of the Luke II pay station, covering such components as the battery, solar/AC kits, V5 controller, LCD Screen, and Printer. Proper methods of maintenance, handling and cleaning of these components is covered as well.


Luke: Assembly and General Maintenance: Part 2

As a continuation of the previous General Maintenance module, this course will cover the payment devices of the Luke II pay station, including the credit card reader, bill acceptor, coin acceptor, coin escrow and shutter, and payment receptacles: the bill stacker and the coin canister.


Luke: Service Menu

This session will explore the options and procedures of the software side of the pay station: the Service Menu. Each screen will be examined with a thorough walkthrough, and examples of the printed reports shown.


PARCS: Barcode Ticket Solution for Series II

We’re pleased to announce that thermal barcode tickets are here for T2 Flex customers as an alternative to magstripe encoded tickets. We will be discussing the new hardware, retrofit kits, user flows, and further barcode ticket roadmap.


PARCS: Cashier Station Configuration and Options

This session will cover the overall process of setting up and configuring a cashier station in Flex including system level settings, creating new POS groups, different charge type options and adding the cashier station to a facility.


PARCS: Fee Schedules

Learn how to create Fee Schedules in Flex, add them to facility transient pricing schedules and define how much transient parkers are charged for parking at different times/dates. Fee schedules allow your organization to control the rates based on occupancy availability and drive customer behavior.


PARCS: Integrating T2 and ParkingSoft Hardware (and software)

Come learn how the two PARCS product lines are blending and growing together to meet the needs of multiple markets.  While much of this will be discussed in the overall roadmap drill-down session, this session will put extra emphasis on the ParkingSoft hardware and software.


PARCS: Monitoring System

Data, Buttons and colored-dots oh my.  How to effectively use the monitoring system to maximize your day-to-day operation.


PARCS:  Occupancy

How to use occupancy data to improve your operation, make more educated decisions, and better inform your parkers.


PARCS: Series II Equipment Maintenance

Keep your equipment operating at peak efficiency with these preventative maintenance tips, best practices and troubleshooting techniques.


PARCS: Validation Providers

Validation Providers are external organizations who provide parking for their customers.  How do you set them up? How do they get access?  How we get our money? 


ParkingSoft Agency Admin Portal

Let your tenants control their parking through the Agency Portal.


ParkingSoft Customer Portal

The portal for customer control of their parking destiny.


ParkingSoft Reports

Learn how to report on all the activity in your parking operation that is important to you.


Product Roadmap: Flex Product Line

2018 in review and a glimpse of what 2019 has to offer for Flex Permits and Enforcement, FlexPort and the Mobile Enforcement App.


Product Roadmap: Occupancy

Come see what we’ve been up to with our occupancy services and what’s on the horizon.


Product Roadmap: PARCS

Let’s explore what’s in and out of the T2 PARCS product line (barcode ticket systems, cellular data connection, EMV, LPR, binary/variable message signs, Mobile Apps, etc.) with an overview of the short and long-term roadmaps for Series I, Series II and ParkingSoft Gen 2.


Product Roadmap: Pay Stations

In the Pay Stations Roadmap drill-down session we will explore what’s coming soon as well as our future plans for T2 Luke® pay stations, Iris, and related services.  Come and join other members of the T2 Community in getting a sneak peek into the future, and participate in a Q&A with the T2 product managers responsible for these product lines.


Pay Station Placement

Ever wonder if there is a better way to locate Pay Stations in your lots or streets? This session will unveil options for Pay Station deployments that will maximize coverage while addressing the impact of mobile and commuter flows. Learn about strategies for introducing paid parking or converting from single space meters to pay stations.


Reframing the Parking Conversation

Tired of the negativity that surrounds the parking conversation?  Find out how the University of Cincinnati has continuously increased satisfaction scores by reframing customer communication and engagement.  Participate with your colleagues to collect even more ideas for improving the perception or your operation.


Re-Imagined Parking Program

The University of Delaware’s program structure remained the same as they embraced technology by implementing gateless garages, LPR, Virtual and auto-renewal permits.  Additionally, multi-space meters and a parking app increased the available options for customers.


Roundtable Discussions

Join your colleagues for engaging conversation around the most pressing topics you face every day.  Topics and groups include:

  • Large Universities (student population over 15,000)
  • Small Universities (student population under 15,000)
  • Municipal Parking Operations
  • Canadian Parking Operations
  • Enforcement
  • Carpool
  • FlexPort
  • Trending Technologies
  • Creative Uses for Flex
  • LPR
  • Annual Permit Alternatives


T2 Analytics: Dashboards

T2 Analytics Dashboard offers a curated set of dashboards that are informative and easy to use. It was a hit with attendees at this year’s IPI conference. This session will walk you through some of the dashboards available while using features like filters, drill into and exports.  Additionally, we will cover use of Pulse, the Machine Learning enhanced notification service which helps you keep tabs on your important KPIs.


T2 Analytics: Dashboard Designer

While T2 Analytics – Dashboard provides a suite of dashboards and widgets that visualize important KPIs, you might want to customize or even build your own versions. This session will walk you through the data model, creation of dashboards, exporting and sharing your templates and scheduling reports. We will also offer some useful tips based on our experience with the platform.


T2 Analytics: Workroom

T2 Analytics – Workroom offers the most flexibility of any of our products. With its bring-your-own-data approach, you can do almost anything. This session will walk you through the design and maintenance of your own T2 Analytics Elasticube. We’ll show you how to wire in some third-party data and link it up with the existing data model. Finally, we’ll talk about some best practices in data design.


Trends in Mobility

Changes in how people get around, and how they use technology to help, are disrupting parking infrastructure.  Pick-up and drop-off for ride hailing services, car sharing, carpooling, transit, shuttle services, and the technologies to support these new travel modes are changing the way people use parking facilities and what they expect from them.